Welcome to Mixtas Jackets. This Shipping Policy explains how orders placed through our website are processed, shipped, tracked, and delivered within the Australia.
By placing an order with Mixtas Jackets, you acknowledge and agree to the shipping terms outlined below.
All product prices and order totals for customers are displayed in AUD.
Where We Ship
Mixtas Jackets currently ships to addresses throughout the Australia.
All orders are fulfilled and shipped from our warehouse.
We do not currently offer shipping to locations outside the Australia.
If you are unsure whether we can deliver to your address, please contact us through our Contact Us page before placing your order.
Daily Order Cut-Off
Orders placed before 3:00 PM Pacific Time (PT) on a business day typically begin processing that same day. Orders placed after the cutoff, or on weekends and applicable holidays, are generally processed on the next business day.
Shipping Rate
We offer standard shipping rate $19.90AUD on all orders shipped within the Australia.
There is no minimum purchase requirement for standard shipping.
The shipping cost displayed at checkout will be $19.90 AUD.
Order Processing Time
Orders are generally processed within 1 to 2 business days (Monday–Friday) after payment has been successfully confirmed.
During processing, we verify the order, prepare the items for shipment, package the order securely, and arrange carrier pickup.
Orders placed on weekends or holidays are generally processed on the next business day.
During periods of unusually high order volume, promotional events, or holidays, processing may occasionally take longer than the standard timeframe.
Transit Time
After an order leaves our warehouse, standard delivery generally takes approximately 3 to 7 business days, depending on the delivery destination and carrier.
Delivery times may vary for certain remote, rural, or difficult-to-access locations.
Carrier delays, severe weather, natural events, service interruptions, and other circumstances outside our control may occasionally affect delivery times.
Estimated Total Delivery Time
For most orders, the estimated total delivery timeframe is approximately 4 to 9 business days, including:
- Order processing: 1–2 business days
- Transit: 3–7 business days
These are estimated delivery timeframes and are not guaranteed delivery dates.
Business Days
For purposes of this Shipping Policy, a business day means Monday through Friday, excluding holidays observed by our fulfillment operations or the shipping carrier.
Orders placed on weekends or applicable holidays will generally begin processing on the next business day.
Shipping Carriers
Orders may be shipped using a carrier selected based on the delivery destination, package requirements, service availability, and shipping efficiency.
Available carriers may include major U.S. carriers such as Australia Post, Sendle, Aramex Australia, or other qualified delivery providers.
The carrier used for a particular order may vary.
Order Tracking
Orders shipped from our warehouse are provided with tracking information when tracking is available for the selected shipping service.
Once your order has shipped, you will generally receive a shipping confirmation email containing your tracking information.
Tracking information may take some time to become active after the carrier receives the package.
You may also check your order status through our Track Your Order page.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate delivery address at checkout, including:
- Full name
- Street address
- Apartment, unit, or suite number, when applicable
- City
- State
- ZIP code
Please carefully review your shipping information before completing your order.
If an order is returned to us because an incorrect, incomplete, or undeliverable address was provided, additional shipping charges may apply if reshipment is requested.
Changing or Cancelling an Order
If you need to change or cancel an order, contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation or address-change requests before the order enters fulfillment.
Once an order has been processed, fulfilled, or handed to the carrier, we may not be able to make changes or cancel the shipment.
For information regarding returns and refunds, please review our Return Policy and Refund Policy.
Delivered but Not Received
If your tracking information shows that your package has been delivered but you cannot locate it, please first check common delivery locations such as:
- Your front door or porch
- Mailroom or reception area
- Parcel locker
- Garage or other designated delivery location
- With household members or neighbors
Please also allow up to 24 hours, as some carriers may occasionally mark a package as delivered shortly before the package is physically received.
If the package still cannot be located, contact us through our Contact Us page and provide your order number and tracking information.
We will review the shipment information and, where appropriate, work with the carrier to investigate the delivery.
Shipping Delays
Although we work to provide reliable delivery estimates, delivery may occasionally be delayed by circumstances outside our control, including:
- Severe weather
- Natural disasters
- Carrier disruptions
- High shipping volumes
- Transportation disruptions
- Public holidays
- Address-related delivery issues
- Other unforeseen circumstances
When we become aware of a significant carrier delay affecting an order, we will make reasonable efforts to provide relevant information to the customer.
Lost Packages
If a package appears to be lost while in transit, please contact us with your order number and tracking information.
We may work with the applicable shipping carrier to investigate the shipment.
Any replacement or refund will be handled in accordance with the circumstances of the order and our Return Policy and Refund Policy.
Damaged Packages
If your order arrives damaged, please contact us as soon as reasonably possible after delivery.
To help us investigate the issue, we may request:
- Your order number
- Photographs of the damaged item
- Photographs of the shipping packaging
- A description of the damage
We will review the information provided and determine the appropriate resolution in accordance with our applicable return and refund policies.
Multiple-Item Shipments
Orders containing multiple items may, in some circumstances, be shipped separately.
If items are shipped separately, you may receive separate shipment notifications and tracking numbers.
There is no additional shipping charge for standard shipping.
Holiday and Peak-Season Shipping
During major holidays, promotional events, and periods of unusually high order volume, processing or delivery times may be longer than the standard estimates stated in this policy.
Customers placing time-sensitive orders are encouraged to allow additional delivery time during peak periods.
Sales Tax
Product prices shown for customers are displayed in AUD.
Contact Information
For questions regarding shipping, delivery, or an existing order, please contact us through our Contact Us page.
Business Name: Mixtas Jackets
Email: support@mixtasjackets.store
Phone: +61 422 987 735
Business Address: 7–11 Southern Drive, Maroochydore, QLD 4558, Australia
Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM
Live Chat: Available 24/7
The business information above should remain accurate and should match the information provided in Merchant Center and on the website.
For further assistance, please visit our Contact Us page.
Policy Updates
Mixtas Jackets reserves the right to update this Shipping Policy when necessary to reflect changes to our shipping services, fulfillment operations, delivery providers, or applicable requirements.
Any updated version of this policy will be published on this page.
