Last Updated: August 2026
Before You Order
Q: What does Mixtas Jackets sell?
A: A curated range of denim jackets for men and women, updated regularly.
Q: Do product pages include full details?
A: Yes, description is available on each product page. If anything isn’t clear, feel free to reach out to our support team.
Q: Will the item look exactly like the photos?
A: Very close, though screen settings can cause slight colour differences.
Orders & Shipping
Q: Where do you deliver?
A: Australia only, for now.
Q: What’s the shipping cost?
A: A flat $15.50 AUD on every order.
Q: How long does delivery take?
A: 1 to 2 days processing, then 3 to 7 days transit. Most orders arrive within 4 to 9 business days.
Q: Which carrier do you use?
A: All orders are delivered through Australia Post.
Q: Is there an order cut off time?
A: Yes, 3:00 PM AEST on business days.
Q: Can I track my order?
A: Yes, on our Track Your Order page once it ships.
Q: Can I change or cancel my order?
A: Yes, if it hasn’t entered fulfillment yet.
Returns & Refunds
Q: Can I return an item?
A: Yes, we accept returns for both defective and non-defective products within 15 days, per our Return Policy.
Q: Are sale items returnable?
A: No, sale items are final sale unless faulty, damaged, or incorrect.
Q: Do you accept exchanges?
A: No, we do not currently offer exchanges.
Q: Who pays for return shipping?
A: If the item is damaged, defective, or incorrect, we provide a prepaid label and cover the cost. For change of mind returns, the customer is responsible for return shipping.
Q: Is there a restocking fee?
A: No, we do not charge one.
Q: How long do refunds take?
A: 8 business days after we receive and inspect the return.
Payments & Support
Q: What payment methods do you accept?
A: Visa, Mastercard, and American Express, processed securely through Stripe.
Q: Do I need an account to order?
A: No, guest checkout is available.
Q: How do I contact you?
A: Visit our Contact Us page and we’ll be glad to help.
Contact Us
Still have questions? Visit our Contact Us page and our team will assist you.
