At Mixtas Jackets, we want you to feel confident about every jacket you order from us. This Return Policy explains which items are eligible for return, the condition they must be in, how to request a return, and who is responsible for return shipping costs.

This Return Policy applies to orders shipped within the Australia

All monetary amounts referenced in this policy are in AUD.

For information about how refunds are processed after an eligible return is received, please see our Refund Policy.

Return Window

You have 30 calendar days from the date your order is marked as delivered to request a return for an eligible item.

Return requests submitted after the 30-day return period generally cannot be accepted.

We recommend contacting us as soon as possible if you believe you may need to return an item.

What Can Be Returned

You may request a return if:

• The item arrived damaged.
• You received a defective item, such as a faulty zipper, snap, or stitching.
• We sent you the wrong product, style, or size.
• You changed your mind and no longer want the item.
• The item is still within the applicable return window and meets the conditions described below.

Every return request is reviewed before a return is approved.

Conditions for a Valid Return

To qualify for a standard return, the item must:

• Be returned within 30 calendar days of the delivery date.
• Be unworn and unwashed, with original tags attached where applicable.
• Include the original packaging, such as the garment bag or box, where applicable.
• Show no signs of damage, staining, odor, or alteration.
• Be accompanied by proof of purchase or a valid Mixtas Jackets order number.

Because our products are clothing items, jackets that have been worn, washed, altered, or materially damaged after delivery are generally not eligible for a standard change-of-mind return.

Items that do not satisfy the return conditions may be denied a refund or, where appropriate, may qualify only for a partial refund based on their condition.

Return Authorization

Before sending an item back, please contact us at support@mixtasjackets.store to request return authorization.

Do not send a return to our business address without first receiving return instructions from our team.

Once your return request has been reviewed and approved, we will provide the appropriate return instructions and the return address to use for your shipment.

This helps ensure that your return is sent to the correct facility and can be properly identified and processed.

Who Pays for Return Shipping?

Return shipping costs depend on the reason for the return.

Returns Due to an Issue With Your Order

If the product arrived damaged, is faulty or defective, or is not the item you ordered, we cover the return postage. Contact us and we will email you a prepaid returns label, so you are not out of pocket for a mistake that was ours. If you have already paid to post a faulty product back before contacting us, send us the receipt and we will refund that postage alongside your order.

In either case, we charge no restocking fee and make no deduction for inspection or repackaging.

Change-of-Mind Returns

If you are returning an item because you changed your mind, ordered the wrong size, selected the wrong style or color, or otherwise no longer want the item, you are responsible for the cost of return shipping.

No Restocking Fee

We do not charge a restocking fee on approved returns.

Restocking Fee: $0.00 USD

Exchanges

We currently do not offer direct one-to-one exchanges through our store.

If you would like a different size, style, or color, you may return the eligible item under this policy and place a new order separately for the preferred item.

A new order is subject to the price, availability, and promotions applicable at the time the new order is placed.

Items That Cannot Be Returned

The following are generally not eligible for a standard return:

• Items that have been worn, washed, or altered.
• Items returned without required original tags or packaging.
• Items showing damage caused by misuse, improper care, or handling after delivery.
• Return requests submitted after the 30-day return window.
• Gift cards, if and when Mixtas Jackets begins offering them.

This does not prevent us from reviewing claims involving products that are defective, damaged on arrival, or incorrectly supplied by us.

Shipping Your Return

For customer-paid returns, we strongly recommend using a trackable shipping service.

You are responsible for ensuring that a customer-paid return shipment is properly packaged and addressed according to the return instructions we provide.

Cancelling an Order Before Shipment

If you need to cancel an order before it ships, please contact us as soon as possible.

Cancellation requests may be accommodated when the order has not yet entered fulfillment.

Once an order has been processed, fulfilled, or handed to the shipping carrier, cancellation may no longer be possible. In that situation, you may need to follow the normal return process after delivery.

For processing and shipping information, please see our Shipping Policy.

What Happens After We Receive Your Return

Once your return arrives at the designated return facility, our team will inspect the item to determine whether it meets the applicable return conditions.

The inspection may include checking the item’s:

• Condition
• Tags
• Packaging
• Signs of wear
• Signs of washing
• Signs of alteration
• Damage or staining

Once the inspection is complete, we will notify you whether the return has been approved.

For information about when and how an approved refund is issued, please see our Refund Policy.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or materially different from what you ordered, please contact us within 48 hours of delivery where reasonably possible.

Please include your order number, photographs of the item and packaging, and a description of the issue.

We will review the information and determine the appropriate resolution.

Return Approval Does Not Automatically Mean a Full Refund

Approval to return an item does not necessarily mean that a full refund will automatically be issued.

The returned item must still satisfy the applicable return conditions when received.

If an item arrives in a condition that differs materially from the condition represented in the return request, the refund may be reduced or declined in accordance with this policy.

Any applicable adjustment will be explained to the customer.

Questions About Returns

If you are unsure whether your item qualifies for a return, please contact us before shipping the item back.

Store Name: Mixtas Jackets
Website: mixtasjackets.store
Email: support@mixtasjackets.store
Phone: +61 422 987 735
Business Address: 7–11 Southern Drive, Maroochydore, QLD 4558, Australia
Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM
Live Chat: Available 24/7

You can also contact us through our Contact Us page.

Policy Updates

Mixtas Jackets may update this Return Policy when necessary to reflect changes to our return procedures, fulfillment operations, products, or applicable requirements.

The latest version of this policy will be published on this page.