At Mixtas Jackets, we want you to feel completely confident about every jacket you order from us. This Return Policy explains which items qualify for a return, the condition they need to be in, and the steps you’ll need to follow to send something back to us. We recommend reading through this policy carefully before starting a return so the entire process goes as smoothly and quickly as possible for both of us.

All figures mentioned throughout this policy are listed in AUD ($). This policy applies in addition to, and does not affect, your statutory rights as an Australian consumer, including the consumer guarantees set out in the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).

We are currently operating only within Australia, and all of our policies apply to Australia at this time. In the future, if we begin operating internationally, our policies will be updated accordingly.

Return Window

You have 30 calendar days from the date your order is marked as delivered to request a return on an eligible item.

Requests submitted after this 30-day window has closed generally cannot be accepted, so if you think there’s even a chance you might want to send something back, we’d encourage you not to wait too long before reaching out to us.

What Can Be Returned

You’re welcome to request a return if any of the following applies to your order:

• The item arrived damaged during delivery
• You received a defective item, such as a faulty zipper, snap, or stitching
• We accidentally sent you the wrong product, style, or size
• You simply changed your mind after receiving it and no longer want it
• The item is still within the eligible return window and meets the conditions described below

Every return request we receive goes through a short review process to confirm it satisfies the conditions outlined in this policy before it’s approved.

Conditions for a Valid Return

For an item to qualify for return, it must meet all of the following conditions:

• Be sent back to us within 30 calendar days of the original delivery date
• Be unworn and unwashed, with any original tags still attached
• Include all original packaging, such as the garment bag or box
• Show no signs of damage, staining, odour, or alteration
• Be accompanied by proof of purchase or a valid Mixtas Jackets order number

Because clothing is a wear-sensitive product, items that have been worn, washed, or altered are not eligible for return unless the request relates to a defect or an error on our part.

Items that don’t fully meet these conditions may be sent back to you without a refund, or may only qualify for a partial refund depending on their condition upon inspection.

Getting Return Authorization Before You Ship

Before sending anything back to us, please reach out to support@mixtasjackets.store to request return authorization first. This step matters, because it allows us to review your request, confirm eligibility, and provide you with the correct instructions and return address.

Please do not send items directly to our business address without first receiving approval from our team unauthorized returns sent without prior confirmation may be delayed, refused upon arrival, or take significantly longer to process.

Once we’ve reviewed your request and confirmed it meets our conditions, we’ll follow up with clear step-by-step instructions along with the return shipping address you should use.

Who Covers the Cost of Return Shipping

If the return is the result of our error meaning the item arrived damaged, defective, or wasn’t the product you actually ordered please let us know within 48 hours of delivery and include the following so we can review your case quickly:

• Your order number
• Clear photos of the item itself
• Photos of the outer shipping packaging
• A short written description of the issue you experienced

Once your request has been reviewed and approved, we’ll provide you with a prepaid return shipping label at no cost to you whatsoever.

If you’re returning an item simply because you changed your mind, or it turned out not to be what you were looking for, the cost of return shipping will be your responsibility. It’s also worth noting that in these cases, the original outbound shipping charge you paid at checkout is non-refundable.

No Restocking Fee

We don’t charge a restocking fee on approved returns, regardless of the reason for the return.

Restocking Fee: $0.00 AUD

Exchanges

At this time, we don’t offer direct one-to-one exchanges through our store. If you’d like a different size, style, or colour than what you originally ordered, the simplest path is to return your eligible item under this policy and place a brand new order separately for the one you’d actually prefer.

Items That Cannot Be Returned

The following situations and item types are not eligible for a return under this policy:

• Items that have been worn, washed, or altered
• Items sent back to us without their original tags or packaging
• Products showing damage that was clearly caused by improper handling or misuse after delivery
• Return requests submitted after the 30-day return window has already closed
• Gift cards, if and when Mixtas Jackets begins offering them

Shipping Your Return Safely

We strongly recommend using a shipping method that includes tracking whenever you’re sending an item back to us. Unfortunately, we’re not able to process or verify a return shipment that we cannot confirm was actually sent, so using tracking ultimately protects you just as much as it protects our business.

Cancelling an Order Instead of Returning It

If you’d rather cancel your order entirely before it even ships, rather than going through the full return process afterward, please contact us as soon as you possibly can. Cancellation requests can only be honored if your order hasn’t yet entered fulfillment — once it’s been processed and handed off to the carrier, it’s no longer possible for us to cancel it. For more details on our processing timelines, take a look at our Shipping Policy.

What Happens Once We Receive Your Return

Once your returned item arrives back with us, our team inspects it against the conditions outlined above before moving forward. To understand exactly how that inspection leads to a refund, and how long that typically takes, please refer to our separate Refund Policy, which covers that part of the process in full detail.

Questions About Returning an Item

If you’re ever unsure whether your item qualifies for return, or you just want a second opinion before starting the process, our team is always happy to walk you through it.

Store Name: Mixtas Jackets
Email: support@mixtasjackets.store
Phone: +61 422 987 735
Business Address: 7 & 11 Southern Drive & 10 Carnaby St, Maroochydore, QLD, 4558, Australia
Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM
Time Zone: AEST, UTC+10:00
Live Chat: Available 24/7

You can also reach out anytime through our Contact Us page.