This Refund Policy explains how Mixtas Jackets handles refunds for orders placed through our website, including how refunds are reviewed, approved, processed, and returned to the original payment method.
For information about whether an item is eligible to be returned and how to initiate a return, please review our separate Return Policy.
All amounts referenced in this policy are processed in AUD.
How the Refund Process Works
Once we receive your returned item at our designated return facility, our team will inspect the item to confirm that it meets the applicable requirements under our Return Policy.
Depending on the circumstances, eligibility may include requirements such as the item being unworn, unwashed, free from significant odors or alterations, and returned with its original tags and packaging where required by the Return Policy.
We may compare the returned item with the information provided when the return was authorized. To help us process your refund efficiently, please ensure that the order number and return information correspond to the item being returned.
If the returned item does not meet the applicable return conditions, we may contact you before making a final refund decision and explain the reason for the issue.
Refund Approval
After the returned item has been inspected, we will notify you by email whether the refund has been approved or declined.
If a refund is declined, we will provide the reason for the decision and, where applicable, explain whether additional information or corrective action may be available.
Approved refunds are issued to the same payment method used for the original purchase.
For security and transaction-processing reasons, we generally cannot redirect a refund to a different card, bank account, or payment method.
Refund Processing Time
Once we have received and inspected the returned item, approved refunds are generally processed within 10 business days.
In many cases, refunds may be processed sooner.
After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account. The time required by a financial institution or payment provider is outside our control and may vary by provider.
How Long It May Take for Your Refund to Appear
The overall refund timeline may include the following stages:
- Return transit: The time required for the returned package to reach our designated return facility.
- Inspection: The time required to inspect the returned item after it is received.
- Refund processing: Up to 10 business days after receipt and inspection of the eligible returned item.
- Bank or payment-provider processing: Additional time may be required for your financial institution or payment provider to post the refund.
The date the refund is issued by Mixtas Jackets may therefore differ from the date the funds become available in your account.
If Your Refund Is Delayed
If you were notified that your refund was issued but the funds have not yet appeared, please first:
- Check your original payment account or recent statement.
- Contact your bank or card issuer to ask whether the refund is pending.
- Contact your payment provider, where applicable, to confirm its refund-processing timeframe.
- Confirm that you are checking the same payment method that was used for the original purchase.
If you still cannot locate your refund, please contact us at support@mixtasjackets.store with your order number and, where applicable, the date you were notified that the refund was issued.
Refused or Undeliverable Orders
If an order is refused by the recipient or returned to us because the delivery address provided at checkout was incorrect or incomplete, the refund may be adjusted to account for shipping or return-related costs that were actually incurred, where permitted by applicable law and the circumstances of the order.
Any applicable deduction will be explained to the customer before the refund is finalized.
This provision does not apply where an order is returned because of our shipping error, an incorrect item sent by us, or qualifying damage or defect attributable to us.
Refunds for Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or materially different from the product you ordered, please contact us as soon as reasonably possible in accordance with our Return Policy.
Where the issue is determined to be our responsibility, we will review the order and provide an appropriate resolution in accordance with our applicable return and refund procedures.
For qualifying issues that are our responsibility, we will not deduct the original shipping charge from the refund where such shipping charges were actually paid by the customer.
Partial Refunds
In limited circumstances, a partial refund may be appropriate where an item does not fully meet the conditions for a full refund but remains eligible for a reduced refund under our Return Policy.
Any applicable partial refund will be assessed based on the circumstances of the returned item.
If a partial refund is issued, we will explain the reason for the adjustment and the amount refunded.
Refunds for Discounted Orders
If you purchased an item using a discount code, promotional offer, sale price, or other promotion, any refund will generally be based on the actual amount paid for the returned item, after the applicable discount or promotion was applied.
A refund does not generally restore the product to its original pre-discount price.
Where an order contains multiple discounted products or promotional terms, the refund will be calculated in accordance with the applicable offer terms.
Shipping Charges and Refunds
We offer flat shipping rate $19.90AUD within the Australia for eligible orders.
Where the customer did not pay a shipping charge at checkout, there is no outbound shipping charge to refund.
For qualifying returns caused by a damaged, defective, or incorrect item attributable to us, we will handle the refund in accordance with the applicable terms of our Return Policy.
For customer-requested returns, return shipping costs will be handled according to our Return Policy.
Refund Confirmation
After an approved refund has been processed, you will receive a confirmation email showing the refund amount, the payment method to which the refund was issued, and the date the refund was processed.
Please retain this confirmation until the refund has appeared in your account.
Questions About Your Refund
If you have questions about a pending, delayed, partial, or completed refund, please contact us at:
Store Name: Mixtas Jackets
Email: support@mixtasjackets.store
Phone: +61 422 987 735
Business Address: 7–11 Southern Drive, Maroochydore, QLD 4558, Australia
Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM
Live Chat: Available 24/7
You may also contact us through our Contact Us page.
Policy Updates
Mixtas Jackets may update this Refund Policy when necessary to reflect changes to our refund procedures, payment methods, fulfillment operations, or applicable requirements.
Any updated version of this policy will be published on this page.
