Last Updated: August 2026
At Mixtas Jackets, we want you to have a clear understanding of our return process before placing an order. This policy explains when returns are accepted and the responsibilities of both Mixtas Jackets and our customers.
By placing an order on our website, you agree to the terms outlined in this policy. This policy applies in addition to, and does not affect, your rights under the Australian Consumer Law.
Return Eligibility
We accept returns within 15 days of the delivery date, for both defective and non-defective products.
To be eligible, the item must be returned in its original condition, with all tags and packaging included. Items showing signs of wear, washing, or alteration after delivery may not qualify for a return.
Items purchased at a reduced or sale price are final sale and are not eligible for return, unless the item is faulty, damaged, or was sent to you incorrectly.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible, within 15 days of receipt, with your order number and clear photos of the item, the packaging, and the shipping label where applicable. Once reviewed and approved, Mixtas Jackets will provide a prepaid return label and cover 100% of the return shipping cost.
Change of Mind / Standard Returns
If you are returning an item due to a change of mind or personal preference, you are responsible for the return shipping cost. We recommend using a trackable shipping service, since you are responsible for the safe return of your item until it reaches our designated return address.
How to Start a Return
Please reach out through our Contact Us page before sending anything back. When you contact us, include:
- Your order number
- Your full name
- A brief description of the reason for the return
- Clear photographs, if the item is damaged, defective, or incorrect
Our support team will review your request and provide return instructions if it is eligible. Please do not send an item back without receiving these instructions first.
Returning Your Item
Returns can only be made by mail. We are not able to accept returns dropped off in person or through any other channel.
Exchanges
We do not offer product exchanges. If you no longer wish to keep an eligible item, you may request a return under this policy.
Restocking Fee
We do not charge a restocking fee.
Inspection of Returned Items
Once your return is received, we inspect it to confirm it meets the conditions outlined in this policy. If we need more information, our support team will contact you.
Non-Returnable Situations
Returns may not be accepted if the request is made after the 15 day period, the item has been worn, washed, or misused after delivery, the item is missing its original tags or packaging, the item was purchased at a sale or discounted price, or the return is sent without prior authorisation from our support team.
What Happens After We Receive Your Return
Once inspected and approved, refunds are processed according to our Refund Policy.
Questions About a Return
Reach out anytime through our Contact Us page.
